Frequently Asked Questions

We offer comprehensive occupational therapy and physiotherapy services for both adults and children, including:

Occupational Therapy:

• Functional Capacity Assessments (FCA)
• Assistive Technology (AT) Assessments and Equipment Prescription
• Complex Seating and Postural Support Systems
• Housing Assessments (SIL/SDA)
• Home Modifications (including complex and structural mods)
• Ongoing therapy for daily living, sensory regulation, mobility, and independence
• Emotional regulation and sensory assessments (children)
• School readiness and learning support (children)

Physiotherapy:

• Functional and mobility assessments
• Strength, balance, posture, and gait analysis
• Exercise-based rehabilitation and therapy
• Ergonomic assessments and injury prevention
• Equipment and mobility aid prescription
• Ongoing therapy to improve mobility and function

Telehealth Counseling Services:

• Emotional regulation and coping strategies
• Building daily living and decision-making skills
• Social and relationship skills
• Support during life transitions
• Trauma-informed support
• Family or carer counselling (with consent)

Our adult occupational therapists provide a wide range of assessments, including:

– Functional Capacity Assessments (FCA)
– Housing Assessments (SIL/SDA reports)
– Activities of Daily Living (ADL) Assessments
– Cognitive and executive function evaluations
– Pain and fatigue management planning
– Assistive Technology and Equipment Prescription, including:

– Manual and powered wheelchairs

– Mobility aids

– Complex seating systems

– Home Modifications Assessments, including:

– Rails, ramps, and bathroom modifications

– Complex and structural modifications

Yes, we provide both. Our team delivers ongoing therapy for clients of all ages, helping to build functional independence, manage conditions, and achieve goals. Therapy can be delivered at home, in the community, or in schools.

Yes. We support self-managed, plan-managed, and agency-managed NDIS participants. Our reports and therapy programs are designed to align with your NDIS goals and funding categories.

Yes. We welcome private clients for both assessments and therapy. Please contact us for pricing and availability.

We are a national provider, with a head office in Sydney. Services are delivered in-home, at school, in community settings, or via telehealth, depending on client needs. Please get in touch to confirm if there is an available therapist available in your area.

Our paediatric occupational therapists support children with:

– Sensory processing and emotional regulation

– Functional play, independence, and school participation

– Home modifications (e.g. rails, ramps, accessible bathroom solutions)

– Therapy for fine and gross motor skills, handwriting, ADLs

– Plan review and goal-focused reporting

– Equipment prescription, including:

– Seating and mobility aids

– Sensory regulation equipment

– Complex seating systems

Referrals can be submitted via our website, by email, or by phone. We accept referrals from support coordinators, families, GPs, and other providers.

Click here to download our referral form.

We aim to offer appointments within 2–3 weeks of receiving a referral. Wait times vary slightly by location and service type, but we prioritise timely access.

Yes. Travel is charged in accordance with NDIS Pricing Arrangements (2025–26):

– Labour travel: Up to 30 minutes each way (metro) or 60 minutes (regional/remote) may be charged at the hourly rate of the support item.
– Non-labour travel (e.g. fuel): $0.99 per km, plus agreed costs like tolls or parking.

All travel charges are discussed and agreed upon in advance.

Reports are generally completed within 10–15 business days after the assessment. Faster turnaround can be arranged if needed.

Yes. All of our reports meet NDIS requirements and are suitable for use in plan reviews, access requests, equipment funding, and housing applications.

All team members are:
– AHPRA-registered professionals
– Skilled in adult and/or paediatric care
– Experienced in functional assessments, equipment prescription, and therapy
– Committed to person-centred, evidence-based practice

We bill under:

– Capacity Building

– Improved Daily Living

– Capital

– Assistive Technology (for equipment and home mods)

Yes. Cancellations with less than 2 business days’ notice may attract a cancellation fee as per NDIS guidelines. If there is non-face to face work to be done for re-occurring clients therapists will focus appointment time to complete this work if suitable.

Give one of our head therapists a call or send us an email via our website and one of our experienced Occupational Therapist will talk you through the options and confirm if we have a service or therapist that is a good fit for you needs.

Phone: 0413 315 833

Email:  admin@hhrg.com.au 

We want to know whether our services have supported you to achieve your goals, or whether there are improvements that we could make.

We encourage your feedback, compliments and complaints. There are a number of ways that you can get in touch with us to provide this feedback or make a complaint:

• You can call our senior team on 0413 315 833
• You can send us an email via admin@healthandharmonyrehabgroup.com.au

If you have contacted us to make a complaint or to offer a better way for us to support you, we will listen to you. We will take action to remedy the situation to your satisfaction and work towards making our services better for all those who we support.

If you have any issues with Health & Harmony Rehab Group and feel like your problem is not being fixed or would like to speak to an independent third party, please contact the NDIS Quality and Safeguards Commission (NDIS Commission) on 1800 035 544 or visit www.ndiscommission.gov.au/about/contact