Privacy, Terms & Conditions
INTRODUCTION
At Health & Harmony Rehab Group, we understand the importance of privacy and the trust you place in us when sharing your personal details. We are committed to safeguarding the privacy and confidentiality of clients, their families, service providers, and other stakeholders in the way personal information is collected, stored, and used.
We adhere to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles, alongside other relevant laws that protect personal information. We are committed to transparency in our data management practices to ensure that your personal information is accurate, current, and relevant to the services we provide.
Our Privacy Policy explains:
- Our approach to collecting personal information and what guides us in doing so.
- How we use and disclose personal information and the steps required before doing so.
- Your rights to access and update your information.
- Your choices in sharing personal information and your rights to raise concerns.
By sharing your personal information with us, you consent to its collection, use, and disclosure in line with this Privacy Policy and any relevant contracts or agreements.
PRINCIPLES
Health & Harmony Rehab Group is committed to handling all personal information responsibly and ethically. We ensure consistency and thoroughness in recording, storing, and managing this information. While all individuals have a right to privacy, there may be instances—such as child protection concerns—where this right is superseded by other legal requirements. Staff are educated to understand our privacy obligations and are trained to meet these legal and ethical standards.
COLLECTION OF PERSONAL INFORMATION
We only collect personal information that is necessary to fulfill our responsibilities. The type of information we gather depends on your relationship with us, such as whether you are a client, family member, employee, volunteer, or user of our website.
We may occasionally collect information from third parties, such as guardians, health providers, government agencies, or other organizations, only if you have authorized us to do so or if it is impractical to obtain the information directly from you.
Personal information we collect includes details necessary for us to provide services, which may include name, contact information, and relevant health data.
SENSITIVE INFORMATION
Sensitive information is only collected when required to provide specific services. For example, we may collect health and medical details necessary for operational purposes, always limited to the minimum amount required.
USE AND DISCLOSURE OF PERSONAL INFORMATION
We use and disclose personal information solely for the purposes it was collected unless otherwise required by law or agreed upon. We may share personal data:
- When you have consented.
- When reasonably necessary to fulfill service commitments.
- When required by law to prevent threats to safety or public health.
DATA SECURITY
Health & Harmony Rehab Group prioritises the security of personal information. We employ multiple methods to protect data, such as secure networks, access controls, and data encryption. When information is no longer required, it is securely destroyed.
DATA QUALITY
To ensure that personal information remains accurate and current, we routinely update our records. We encourage you to inform us promptly of any changes to your details.
ACCESS TO PERSONAL INFORMATION
You have the right to access your personal information held by us. Requests can be made in writing, and we will provide copies unless prevented by law. In some cases, administrative fees may apply.
CORRECTION OF PERSONAL INFORMATION
If your information needs updating, please contact us to request corrections. While we aim to accommodate all such requests, there may be cases where maintaining a historical record is necessary.
COMPLAINTS
If you have concerns about our handling of your personal information, please contact us. We will investigate your complaint promptly. If you are not satisfied with our response, you may raise your complaint with the Office of the Australian Information Commissioner.
This policy reflects Health & Harmony Rehab Group’s commitment to privacy, transparency, and security in handling personal information, tailored to the needs and services provided.